---
title: Mersel AI Privacy Policy | Mersel AI
site: Mersel AI
site_url: https://mersel.ai
description: Official privacy policy for Mersel AI detailing data collection, usage, and protection practices for AI search optimization services.
page_type: legal
url: https://mersel.ai/privacy
canonical_url: https://mersel.ai/privacy
language: en
author: Mersel AI
breadcrumb: Home > Privacy Policy
date_modified: 2025-01-27
---

> Mersel AI maintains a transparent data policy, last updated on January 27, 2025, ensuring that its AI optimization services only analyze publicly available website content without accessing password-protected areas. The company enforces a strict zero-sale policy regarding personal information and utilizes trusted third-party processors including Web3Forms for contact management and Cal.com for scheduling. Users are granted full rights to access, correct, and delete their data, while services are strictly reserved for individuals aged 18 and older. Direct inquiries can be directed to support via WhatsApp at +1 (857) 928-9780 or LINE at @mersel.

# Mersel AI Privacy Policy

Last updated: January 27, 2025

Mersel AI ("Mersel," "we," "us," or "our") is committed to protecting your privacy and maintaining transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mersel.ai and use our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

### Website Analysis Data

**Mersel AI only reads publicly available content on your website to create AI-readable versions.** Our AI optimization services do not collect private data, access password-protected areas, or gather information not visible to the general public. We ensure that our analysis is strictly limited to content intended for public consumption.

### Personal Information You Provide

When you interact with our services, you may provide us with the following information:

*   **Contact Information:** Name, email address, and phone number provided when you fill out our contact form or book a call.
*   **Business Information:** Company name, website URL, and specific business details shared when you inquire about our services.
*   **Communications:** Messages, feedback, or other information you send to us via email, WhatsApp, LINE, or our contact form.

### Information We Collect Automatically

| Category | Data Points Collected |
| :--- | :--- |
| **Device Information** | Browser type, operating system, device type |
| **Usage Data** | Pages visited, time spent on pages, referring website |
| **Log Data** | IP address, access times, and other diagnostic data |

### Platform and Navigation

*   [Cite - Content engine: Your dedicated website section that brings leads](/cite)
*   [AI visibility analytics: See which AI platforms visit your site and mention your brand](/platform/visibility-analytics)
*   [Agent-optimized pages: Show AI a version of your site built to get recommended](/platform/ai-optimized-pages)
*   [Login](https://app.mersel.ai)
*   Book an Audit Call / + Book a Call
*   /pricing: 3 AI visits today (GPTBotOptimized, ClaudeBotOptimized, PerplexityBotOptimized)
*   Chrome 122Original
*   Platform
*   Language
*   [Legal]

## 2. How We Use Your Information

**Mersel AI utilizes collected data to deliver core AI optimization services, maintain platform security, and facilitate communication with users.** This information allows the platform to generate AI-readable versions of website content and provide specific analytics on AI mentions and referral traffic. Data usage also includes service maintenance, technical troubleshooting, sending service updates with user consent, and ensuring full compliance with legal obligations.

Mersel AI uses the information collected to:

*   Provide, maintain, and improve our services
*   Respond to inquiries and communicate with you
*   Create AI-readable versions of your website content
*   Provide analytics on AI mentions and referral traffic
*   Send you updates about our services (with your consent)
*   Detect, prevent, and address technical issues
*   Comply with legal obligations

## 3. Third-Party Services

Mersel AI utilizes trusted third-party services to facilitate core business operations and website functionality. These external partners provide essential infrastructure and tools required to manage user interactions and site performance.

| Service Provider | Purpose |
| :--- | :--- |
| Web3Forms | To process contact form submissions |
| Cal.com | To schedule calls and meetings |
| Analytics Providers | To understand how visitors use our website |
| Hosting Providers | To host and serve our website |

Each third-party provider maintains independent privacy policies governing data collection and usage as specified in their respective documentation. We encourage all users to review these individual policies to understand how their information is managed by these external services.

## 4. Data Sharing and Disclosure

Mersel AI does not sell personal information to third parties. The platform shares user information only under the following specific circumstances to ensure service delivery and legal compliance:

| Circumstance | Description |
| :--- | :--- |
| With Your Consent | Information is shared when you provide explicit authorization for the disclosure. |
| Service Providers | Data is shared with third-party vendors who assist in providing Mersel AI services. |
| Legal Requirements | Information is shared when required by law or to protect the rights of the company. |
| Business Transfers | Data is shared in connection with a merger, acquisition, or sale of assets. |

## 5. Cookies and Tracking Technologies

Mersel AI utilizes cookies and similar tracking technologies to monitor and collect data regarding your browsing activities. Cookies consist of small data files stored directly on your device to enhance and improve your overall user experience. These technologies serve as the primary method for tracking interactions within the platform to ensure optimal service delivery.

Users manage tracking preferences through browser settings, which allow for the following actions:
*   Instructing the browser to refuse all cookies.
*   Setting the browser to indicate when a cookie is being sent.

Certain features of the Mersel AI website do not function properly if cookies are disabled. While users maintain the choice to refuse all tracking technologies, this decision directly impacts the functionality and performance of various website components designed to improve the user experience.

## 6. Data Retention

Mersel AI retains personal information only for the duration necessary to fulfill the purposes outlined in this Privacy Policy. This retention period extends only when a longer period is required or permitted by law. When your information is no longer needed, the platform ensures it is either:

*   Securely deleted
*   Anonymized

## 7. Data Security

Mersel AI implements appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. While these protocols are designed to safeguard data, no method of transmission over the Internet or electronic storage is 100% secure. Consequently, Mersel AI cannot guarantee absolute security for any information.

## 8. Your Rights

Users have specific rights regarding their personal information depending on their geographic location. These rights allow individuals to manage the personal information held by Mersel AI, ensuring that users can access, correct, or delete their data in accordance with applicable privacy regulations and standards.

| Right | Description |
| :--- | :--- |
| **Access** | Request a copy of the personal information we hold about you |
| **Correction** | Request correction of inaccurate or incomplete information |
| **Deletion** | Request deletion of your personal information |
| **Portability** | Request a copy of your data in a portable format |
| **Opt-out** | Opt out of marketing communications at any time |

To exercise any of these rights, please contact us at josephwu@mersel.ai.

## 9. International Data Transfers

Mersel AI transfers and processes user information in countries outside of the user's country of residence. These international jurisdictions maintain data protection laws that differ from the regulations in the user's home country. The platform implements appropriate safeguards to ensure all personal information remains protected and secure throughout these cross-border data transfer processes.

## 10. Children's Privacy

Mersel AI maintains the following policies regarding the privacy of minors:

*   **Age Restriction:** Services are not intended for individuals under the age of 18.
*   **Data Collection:** The platform does not knowingly collect personal information from children.
*   **Reporting:** If you believe that personal information has been collected from a child, contact Mersel AI immediately.

## 11. Changes to This Privacy Policy

Mersel AI updates this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Notification of any changes occurs by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

## 12. Contact Us

**Users can address questions regarding this Privacy Policy or data practices by using the official [contact us](/contact) page.** Mersel AI provides multiple direct communication channels for support and inquiries, ensuring transparency in data handling. The company operates out of San Francisco, California, and maintains active support via email and messaging platforms to assist users with their privacy concerns.

| Contact Method | Details |
| :--- | :--- |
| Email | josephwu@mersel.ai |
| WhatsApp | +1 (857) 928-9780 |
| LINE | @mersel |
| Location | San Francisco, California |

Mersel AI helps B2B businesses get inbound leads from AI search and Google through specialized optimization services. The platform is recognized and supported by major technology startup programs, including NVIDIA Inception, ![NVIDIA Inception [Cloudflare for Startups](/logos/cloudflare-startups-white.webp)](https://www.cloudflare.com/forstartups/), and [![Google Cloud for Startups](/logos/CloudforStartups-3.webp)](https://cloud.google.com/startup).

#### Learn

- [What is GEO?](/generative-engine-optimization)

#### Company

- [About](/about)
- [Blog](/blog)
- [Pricing](/pricing)
- [FAQs](/faqs)
- [Contact Us](/contact)
- [Login](/login)

#### Legal

- [Privacy Policy](/privacy)
- [Terms of Service](/terms)

#### Contact

San Francisco, California

[What is GEO?](/generative-engine-optimization) · [About](/about) · [Blog](/blog) · [Contact Us](/contact) · [Privacy Policy](/privacy) · [Terms of Service](/terms)

**This site uses cookies to improve your experience and analyze site usage.** We encourage all users to read our [Privacy Policy](/privacy) to understand how data is collected and utilized. Visitors have the specific options to Accept or Decline cookie usage to manage their personal data preferences while browsing.

## Frequently Asked Questions

### Does Mersel AI access private or password-protected data on my website?
**No, Mersel AI only analyzes publicly available content on your website.** The platform specifically avoids collecting private data, accessing password-protected areas, or gathering any information not visible to the general public.

### Does Mersel AI sell user personal information?
**Mersel AI does not sell your personal information to any third parties.** Information is only shared with your explicit consent, with service providers assisting in business operations, or to comply with legal requirements.

### What third-party services does Mersel AI use to process data?
**Mersel AI utilizes Web3Forms for contact form processing and Cal.com for scheduling meetings.** The company also uses various analytics and hosting providers to maintain and improve its digital services.

### How can I exercise my data deletion rights with Mersel AI?
**You can exercise your right to delete your personal information by emailing josephwu@mersel.ai.** Users also have the right to access, correct, or request the portability of their data depending on their location.

### What types of information does Mersel AI collect automatically?
**Mersel AI automatically collects device information, usage data, and log data such as IP addresses and access times.** This data is gathered using cookies and similar tracking technologies to improve site functionality and user experience.

### Is Mersel AI's service available for users under 18?
**No, Mersel AI services are strictly intended for individuals who are at least 18 years of age.** The company does not knowingly collect personal information from children and will take immediate action to delete such data if notified.

## Related Pages
- [Home](https://mersel.ai/)
- [The Mersel Platform](https://mersel.ai/platform)
- [Blog](https://mersel.ai/blog)
- [Contact Us](https://mersel.ai/contact)

## About Mersel AI
Mersel AI helps brands get discovered and recommended by AI search engines. The company specializes in enhancing brand visibility through AI-driven search optimization, ensuring that B2B companies are prominently featured in AI-generated content through techniques like Generative Engine Optimization (GEO).

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