Privacy Policy

Mersel AI ("Mersel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mersel.ai and use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you interact with our services, you may provide us with:

• Contact Information: Name, email address, phone number when you fill out our contact form or book a call
• Business Information: Company name, website URL, and business details when you inquire about our services
• Communications: Messages, feedback, or other information you send to us via email, WhatsApp, LINE, or our contact form

Information We Collect Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring website
• Log Data: IP address, access times, and other diagnostic data

Website Analysis Data

When you use our AI optimization services, we analyze your website to create AI-readable versions. We only read publicly available content on your website. We do not collect private data, access password-protected areas, or gather information not visible to the public.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and communicate with you
• Create AI-readable versions of your website content
• Provide analytics on AI mentions and referral traffic
• Send you updates about our services (with your consent)
• Detect, prevent, and address technical issues
• Comply with legal obligations

3. Third-Party Services

We use trusted third-party services to operate our business:

• Web3Forms: To process contact form submissions
• Cal.com: To schedule calls and meetings
• Analytics Providers: To understand how visitors use our website
• Hosting Providers: To host and serve our website

These third parties have their own privacy policies and may collect information as specified in their respective policies. We encourage you to review them.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With third-party vendors who assist us in providing our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• WhatsApp: +1 (857) 928-9780
• LINE: @mersel